If you have not received an order confirmation within the past 24 hours:

■ Check your spam folder for any email confirmation.
■ Check the details of your order from your account and make sure that everything is correct (email, address, etc.).

As a general rule, we cannot accept cancellations, returns or exchange due to customer convenience.

However, we will respond if there is a mistake on our part, such as an error in the published information or a change in product specifications.

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■ Pre-orders cannot be cancelled once your order has been placed.
Please make sure to check the details of your carefully before placing your order.

■ Made-to-order products cannot be cancelled, exchanged, or returned.
These products are acquired from an official event, store, or distributer/manufacturer, which requires us to check the stock and confirm your order.

After your order has been confirmed, you will not be able to change the contents or details of your order.
We make sure that we are able to acquire such items before we have customers purchase, but please be aware that these items may be out of stock by the time of purchase.

※ Please make sure to check the details of your cart carefully before placing your order.

Multiple separate orders cannot be combined to be shipped together after your order has been confirmed.

Pre-order, made-to-order and in-stock products can be purchased together, but will not be combined and will have different shipping methods.

If your order contains a made-to-order and an in-stock item: please note that it will be delivered at the latest date of the made-to-order item.

After confirming the stock of your made-to-order item shipping may take up to 2-4 weeks for shipping.

All orders are charged at the time of purchase to ensure a reservation for the product.

Please confirm the delivery dates of your order.

If there is no specific delivery time on the product page, the product will be shipped within 3-5 days for standard products and 2-4 weeks for made-to-order products after your order is confirmed.

For pre-order products, there is an estimated release date listed in the product description.
It will become available to ship by the expected date.
Please note that there may be some delays from the manufacturer or distributer during the expected release date.
In any case, customers will be notified and updated about any changes regarding their orders as soon as we are aware of any changes.

If you have not received your order after confirming the delivery dates, please contact us about the issue by submitting an inquiry form and we will get back to you as soon as we can.

You may also check with the shipping company using the tracking number from your order confirmation email, there may be some delay from their end.

If your order contains a different product from what you ordered, please contact us within 7 days from the time you received it to resolve the issue immediately.

Please note:
※Certain products that have been released for more than a year (even if unopened), there is a possibility of deterioration due to its material.
※ Illustrations and images shown are sample prototypes and final product may differ slightly.
※ The contents and specifications are subject to change without notice.

■ For figures: The painting process is done partially by hand, so there may be slight differences between individual products.

There may be slight wear of the package being scratched or crushed and may be how we have received them from the distributer.

As a general rule, cancellations cannot be made due to customer convenience.
However, if a customer unintentionally places a duplicate order due to a malfunction of our online shopping site, etc., we can accommodate the request.

Please contact us using the Contact Form

with the "order number" and "description of wishing to cancel a duplicate order" that appear in the order receipt email. We
will check whether cancellation is possible and then respond to your request.